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Eventbrite
Online booking for Royal Institution events is run by a third-party service, Eventbrite (www.eventbrite.co.uk).
To book Royal Institution events through Eventbrite users must register with Eventbrite and set-up user account with a unique email and password. All information provided by you or collected by Eventbrite in connection with the Services is governed by Eventbrite’s Privacy Policy, a copy of which is located at www.eventbrite.com/privacypolicy. The Royal Institution reserves the right to send you emails relating to the specific event(s) you have booked.
View the full Eventbrite terms of service (www.eventbrite.com/tos)
Errors
Errors made by you when entering your data, are your responsibility and the Royal Institution will not be held responsible for any inconvenience caused by the supply of incorrect personal information, nor will we offer refunds on any accidental purchases made. It is your responsibility to check that the tickets issued to you are accurate.
Event partners
The Royal Institution occasionally runs events in partnership with other organisations, learned societies and charities. In this instance we reserve the right to share your contact details with these third parties, solely for the purpose of providing you with information relating to that event.
Refunds and exchanging tickets
The Royal Institution will only guarantee a refund if the event is cancelled by us. Our liability in this case will be limited to the face value of your tickets.
If you wish to cancel your booking, you must let us know 24 hours before the start of the event.
Eventbrite bookings
The Royal Institution may allow users to request ticket refunds on online ticket purchases through Eventbrite at our discretion.
To request a refund, users must log into their personal Eventbrite account.
Phone bookings
If you have purchased tickets by phone and wish to cancel your booking, you must call us at least one working day prior to the start of the event. To request a refund, please phone 020 7409 2992 or email [email protected].
Free tickets may be released at any time by the user at no charge.
Science Short Courses
For Science Short Courses, attendees may request a refund up to 7 days before the start of the course. After this point, a refund cannot be offered.
Member tickets
You must ensure that you book only the tickets for which you are eligible based on your level of membership at the time of the event. The Royal Institution reserves the right to cancel your ticket if member ticket eligibility criteria are not met.
Concessions
Concession tickets are available for the following groups:
- Aged 60 or over
- Aged 16 or under
- Full-time students
- Unwaged
- Anyone in receipt of Universal Credit
- Disabled
Payment
For online payments processed through Eventbrite payments may be made using American Express, MasterCard, Visa, or Visa Debit.
Payments made by phone are processed by a secure Tier 1 DSS compliant payment processor. We accept MasterCard, Visa, Visa Delta, Maestro and American Express. We cannot accept Solo, Visa Electron or Diners cards.
Bookings on behalf of a party of people
If you are booking on behalf of a party, you accept these terms and conditions on behalf of all members of your party and are responsible for all payments due from the party.
Age suitability
Unless specified, our public events are suitable for ages 15 and above. However for most events, younger children are more than welcome to attend with parental permission.
Childre aged under 13 years must be with accompanying adult. If you are unsure of the suitability of an event for a young person, please contact the Public Programme team at [email protected].
Freedom of speech
The Royal Institution is a forum for the free and open discussion of ideas, and we recognise the fundamental importance of freedom of speech within the law. All speakers who contribute to any of our programmes represent their own views and do not necessarily represent the views of the Royal Institution.
Refunds and exchanging tickets
The Royal Institution will only guarantee a refund if the event is cancelled by us. Our liability in this case will be limited to the face value of your tickets. If you have purchased tickets by phone and wish to cancel your booking, please phone 020 7409 2992 or email [email protected]. If you have purchased tickets via Eventbrite and wish to cancel your booking you will need to log into your personal Eventbrite account. You may only request a refund if you have cancelled your ticket at least two weeks (14 days) prior to the workshop start date. After this date, a refund may be possible, but only if there is someone on the waiting list who can take your place.
Age restrictions
Summer School workshops are very strictly for students within the age criteria advertised for each event. We are unable to accept bookings for students outside these ages and any bookings made for students who are not of the correct age at the time of the workshop will be cancelled. This is to make sure students attending can get the most out of their experience.
Other information
Workshops which run from 11am to 3pm include a lunch break and students must bring a packed lunch and a drink. For ages 16–18, students will be allowed the leave the building during this break. For ages 13–15, only when permission has been given at the time of booking will students be allowed to leave unattended. For ages 7–9 and 10–12, students will be fully supervised and only allowed to leave the building with their responsible adult.
If students have any allergies, medical conditions or access requirements please inform us of these at the time of booking, so we have time to make any adjustments required. If you have any questions or concerns please contact us via [email protected].
Event changes
The Royal Institution reserves the right to make any alterations to speakers, event content, event timing and/or event venue, and will make reasonable efforts to contact audience members to inform them of any changes. The Royal Institution will not be held liable for any changes made to the advertised event.
Right to refuse and search
The Royal Institution reserves the right to refuse you admission if, in its reasonable opinion, your admission to the venue might:
- Be a risk to the safety of the audience and/or yourself, and/or
- Affect the enjoyment of members of the audience, and/or
- Affect the running of the event
For example, if you act aggressively and/or appear to be under the influence of drink and/or drugs, you will be refused admission. We may also request you to leave (taking any such appropriate action that may be necessary to enforce this right) before or during events for any of the reasons given above. Should you be refused admission or requested to leave you will not be entitled to a refund. The Royal Institution may also, on certain occasions, have to conduct security searches to ensure your safety.
Children
All children under the age of 11 must be accompanied by an adult while in the theatre. The Royal Institution reserves the right to refuse admission to an unaccompanied child under the age of 11.
Latecomers
The Royal Institution will, in most cases, be able to seat you if you arrive late to an event. However, we reserve the right to refuse you admission if you do not arrive by the start of the event. We also reserve the right to re-sell your ticket if you have not arrived by the start of the event. In the event of this occurring, we will endeavour to find you a seat or standing room, but this cannot be guaranteed.
Risk assessments
For a copy of the risk assessment prepared for schools attending Royal Institution events, please email [email protected]
Filming and recording
By attending a Royal Institution event, audience members consent to being filmed, livestreamed, recorded and photographed. Audience members grant the Royal Institution the right to use recordings of any type made of their attendance in any and all media, and by means of publicity and promotion relating to the Royal Institution. School parties should ensure that appropriate parental permission is obtained before attendance at any Royal Institution event.
The unauthorised use of photographic, sound or film equipment in the venue is strictly prohibited. If you wish to use this equipment, please contact the Events Team prior to the start of the event. The copyright is assigned to the Ri for any recordings of events produced by the Ri. Unauthorised recording may result in content being destroyed, and your removal from the event without a ticket refund.
Electronic equipment
All electronic equipment, especially mobile phones, must be set to silent before entering the Theatre and/or any other spaces where events are taking place.
Smoking
The Royal Institution operates a non-smoking policy throughout its entire building.
Some special events, for example the CHRISTMAS LECTURES, have Terms and Conditions for booking and attendance that supersede the ones given here. In those cases we will inform you of the new Terms and Conditions on booking.
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