July 23, 2024


Technological development

Why do we require support for our website round-the-clock?

Around the Clock Support: 24/7 Answering Service for Your University - MAP  Communications

The best analogy for hosting support would be that of insurance. In most cases, you won’t require this, but in the event that you do, it could prove to be very useful. When something goes wrong, many people are disillusioned about the benefits of low-cost or even free web hosting solutions, only to discover that they are stuck in a creek without a paddle.

If you want to differentiate between a good hosting provider and a bad hosting provider, the quality of the hosting support that the provider offers is probably the most important factor to consider. If you rely on your website as a significant marketing tool, you absolutely must have support available 24 hours a day, seven days a week from your hosting provider. Customers from all over the world can be found browsing your website at any time of day or night. If your website goes down at an inconvenient time and your hosting provider does not offer support outside of business hours, you may lose valuable business. Let’s take a more in-depth look at the reasons why having support available around the clock is so important.

1. What kind of impact do interruptions and downtime have on your company?

It is only possible to do so for one hour per day, but in any and all business circumstances, this is an unacceptable amount of time. If you do not have access to your website, you are not connected to the internet. However, your clients are likely unaware of the fact that this disruption is only expected to be short-term. If they search for your company and your website returns an error, they might conclude that your company is currently unavailable. Think about how many people visit your website for the first time each month and how many of those people are likely to search your website each hour. That is the amount of potential revenue that could be lost if your website becomes inaccessible.

2. Your website is the most important marketing tool for your company that is always available

Across the globe, there are many different companies. This indicates that even after you have closed your business for the day, your website will continue to generate revenue for you. Consider how frequently you go online after you get home from work in the evening. It’s possible that you’re looking for a vacation package, some new equipment for your favourite hobby, or you just want to do some online shopping for some books, videos, or presents. When you conduct a search using a search engine, any of these businesses that sell the products you are looking for ought to appear again in the results. The same holds true for the website of your company. Because it causes you to lose valuable business, you simply cannot afford to have any downtime.

3. Customers can choose from a diverse offering of alternatives

If you want to keep your customers, providing support 24 hours a day, seven days a week is probably one of the most important things you can do. If they try to find your website but run into an error, they will accept it at face value and move on to a different provider. Rarely will they make an effort to get in touch with you through another method or assume that your website is temporarily unavailable. Customers have access to such a diverse selection of options when shopping online. There is no reason for customers to remain loyal to your business if you do not provide them with a compelling reason to make purchases from your company.

4. Why do you require server support if your website is currently unavailable?

If your website is temporarily unavailable, your server host is the only person who can tell you what the issue is. If you use a hosting service that is shared hosting, it is possible that one of the other websites on the server is consuming all of the available bandwidth. There is also the possibility that the server is experiencing a more serious issue. They are able to quickly diagnose and fix the issue because they have support available round the clock. This ensures that there will be as little downtime as possible for your website. Host providers typically have diagnostics at their disposal, which they can use to investigate and locate the source of the issue. However, if the customer support provided by your hosting provider is only available during normal business hours, you may find that your website is inaccessible for a period of twelve hours or longer, which may be detrimental to your company.

5. What sets support available from 9 to 5 apart from support available 24 hours a day?

Even though web hosting companies that offer support around the clock typically have lower prices for their services, it may be well worth it in the long run to pay for such a service. If you have a dedicated server, you should have more assurances regarding the quality of the service. You will typically have a user interface or e-commerce website where customers can register their information. In addition, it must function properly around the clock. The only way to ensure that this occurs is to purchase a hosting package from which you are aware that you will receive support around the clock. This may be the deciding factor that determines the success of your company.


We are going to assume that you are aware of the reasons why we require support for our website hosting round-the-clock. If you have any questions or concerns, feel free to leave them in the comments section down below.